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Relationship Toolshop® International Training Institute, LLC/Positive Communication (Parents Tool Talk® Webinar Series)
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Positive Communication (Parents Tool Talk® Webinar Series)


What you say and how you say it are important in parenting. Miscommunications can easily occur through unintentional hidden, conflicting, or unclear messages. It’s common to assume you are understanding others clearly and they are understanding you, but actually aren’t, which then causes problems. So this webinar offers simple tips for positive, healthy communication. Making small changes to what you say and how you say it can create huge, positive improvements in your communication, your relationship, and children’s behavior. 
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Learning Objectives

Attend this Webinar to

  • Recognize how hidden, conflicting, or unclear messages create miscommunication with children

  • Explain the impact of tone, wording, and delivery on children’s behavior and relationships

  • Identify common assumptions that lead to misunderstandings in parent-child communication

  • Apply simple strategies to make messages clearer, more respectful, and more effective

  • Adjust both what they say and how they say it to support cooperation and connection

  • Use heartful communication techniques to reduce conflict and increase positive behavior

RTITI's Founder/CEU Jody Johnston Pawel, LSW, CFLE, CTSS

Jody, the Founder/CEO of RTITI, is a Licensed Social Worker, Certified Family Life Educator, and a Certified Trauma Support Specialist. She is the author of an award-winning parenting book and evidence-based curriculum called The Parent's Toolshop® and has created over 100 multimedia parenting resources. Jody has trained and certified over 100 Toolshop® Instructors worldwide and over a dozen Relationship Toolshop® Experts, with whom she co-authors new Toolshop® training programs and resources that support people in using her unique “Universal Blueprint® for Relationship Success” to improve other relationships in their lives. Jody is a top-rated speaker who has trained over 50,000 parents and family-service professionals worldwide. She also has served as a parenting expert to the media for over 30 years, including being the Co-Producer and Parenting Expert for the Emmy-nominated “Ident-a-Kid” television series. 
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Contents

Table of Contents:

Total Runtime: \~60 minutes

⏱ 0:00–4:00 | Welcome & Overview

*   What “Heartful Communication” means

*   Why communication shapes behavior more than most parents realize

*   What you’ll learn in this session

⏱ 4:00–12:00 | The Hidden Cause of Many Behavior Problems

*   The “illusion of understanding” in parent-child communication

*   Why parents and children often misinterpret each other

*   How miscommunication leads to frustration and acting out

⏱ 12:00–22:00 | 3 Types of Miscommunication

*   Hidden messages (what’s implied but not said)

*   Conflicting messages (words vs tone/body language)

*   Unclear messages (vague or incomplete directions)

⏱ 22:00–32:00 | Why Communication Affects Behavior

*   How children interpret emotional meaning

*   Why tone and delivery matter as much as words

*   The link between confusion and challenging behavior

⏱ 32:00–45:00 | Heartful Communication Tools

*   How to make your messages:

    *   Clear

    *   Congruent

    *   Respectful

    *   Intentional

*   Practical examples of improved communication

*   Small wording changes that create big results

⏱ 45:00–55:00 | Applying the Tools in Real Life

*   Common parenting scenarios (e.g., not listening, defiance)

*   How to rephrase messages for better outcomes

*   Practice thinking through more effective responses

⏱ 55:00–60:00 | Key Takeaways & Next Steps

*   Top insights to remember

*   One simple change to start using right away

*   Encouragement for continued practice

Video: Effective Communication for Heartful Parenting
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